Refund policy

We want every customer to feel confident and satisfied when shopping with Varawood. If something isn’t right with your order, we’re here to help and make it right.

Return Eligibility

You may request a return within 30 days from the delivery date. To be eligible for a return:

• The item must be unused and in its original condition
• The item must be returned in its original packaging
• Proof of purchase may be required

Return Shipping

• Customers are responsible for return shipping costs
• If the item is defective, damaged, or incorrect, we will assist with the return at no additional cost

How to Request a Return

• Contact Us First
Please contact our support team with your order number and a short description of the issue.

• Wait for Instructions
Our team will review your request and provide return instructions. Please do not send items back until your return request has been approved.

• Ship the Item
After approval, return the item using a trackable shipping method. A valid tracking number is recommended to ensure safe delivery.

• Return Method
Returns are accepted by mail.

Damaged or Incorrect Items

• If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
• Include clear photos of the item and its packaging so our team can review the issue and resolve it quickly.

Refund Process

• Once your returned item is received and inspected, the refund process will begin.
• Refunds are issued to the original payment method within 7 business days after the returned item has been received.
• No restocking fees are charged.

Return Address

Return instructions and the return address will be provided by our customer support team once your return request has been approved.

Contact Information

Company Name: Carvatex LLC
Address: 131 Continental Dr, Suite 305, Newark, DE 19713, United States
Email: contact@varawood.com
Phone: +1 929 214-1928