FAQs
When will I receive my items?
Orders are typically processed within 1 business day (Monday - Friday). After processing, delivery usually takes 1 - 3 business days within the United States. You will receive a confirmation email with tracking information once your order has been shipped.
Where is my order?
Once your order ships, you will receive a tracking number by email. Please allow up to 48 hours for tracking information to update. If you need help locating your order, feel free to contact our support team.
What payment methods do you accept?
We accept most major credit and debit cards, including Visa, MasterCard, Discover, and other secure payment options available at checkout.
Do you accept pre-paid gift cards?
Yes, in most cases pre-paid gift cards that support online transactions can be used during checkout, provided they have sufficient balance.
Do you ship internationally?
Currently, Varawood ships within the United States only. We offer free standard shipping on all orders across the U.S.
Your website isn’t loading. What should I do?
If the website is not loading properly, try the following steps:
• Refresh the page
• Clear your browser cache
• Try a different browser or device
• Check your internet connection
If the issue continues, please contact our support team for assistance.
I keep getting an error message. What should I do?
If you receive an error message during checkout or while browsing the site, please try:
• Refreshing the page
• Clearing your browser cache
• Using a different browser or device
If the issue persists, please contact our customer support team.
I entered the wrong shipping address. Can I change it?
If you entered the wrong shipping address, please contact us as soon as possible. If your order has not yet been shipped, we may be able to update the address for you.
Once an order has been shipped, we may not be able to make changes.
What happens if my order is returned to sender?
If a package is returned to us due to an incorrect address or delivery issue, we will contact you to arrange reshipment or a refund, depending on the situation.
What is your return policy?
We accept returns within 90 days of delivery for eligible items. Products must meet the return requirements outlined in our Return & Refund Policy.
For return instructions, please contact our support team.
How do I exchange an item?
If you would like to exchange an item, please contact our customer support team. We will guide you through the exchange process and provide instructions on how to proceed.
What should I do if my item arrives damaged?
If your item arrives damaged, please contact us within 48 hours of delivery and include:
• Your order number
• A photo of the damaged item
Our team will review the issue and help arrange a replacement or refund.
What if I received the wrong product or a defective item?
If you receive an incorrect or defective item, please contact us with your order number and a photo of the product. We will resolve the issue as quickly as possible by providing a replacement or refund.
Customer Support
If you have any questions or need assistance, our support team is here to help.
Address:
131 Continental Dr
Suite 305
Newark, DE 19713
United States
Phone: +1 307 922-0655
Email: Contact@Varawood.com